Shipping Policy

Delivery Services

We partner with professional courier firms to ensure your fashionable purchases arrive in top-notch condition. Standard shipping is available nationwide. For metropolitan areas, the average delivery time is about 3 - 5 working days. Delivery to rural or less accessible regions might take up to 7 working days, but we'll stay in close communication, updating you on any progress. Expedited shipping option is also on offer for those in a hurry, guaranteeing delivery within 1 - 3 working days, with additional charges based on the courier's tariff.

Shipment Processing

Orders placed before 2:00 PM (local time) from Monday to Friday will be prepared and dispatched on the same day. Orders after this cut-off, as well as those on weekends and public holidays, will be processed on the next business day. During major promotional events, a notice about potential minor delays in shipping will be clearly posted on our website to keep you well-prepared.

Package Tracking

Once your package is on the move, we'll send you a shipping confirmation with a tracking number and a link to the courier's website. You can then easily trace your shipment's journey at any time. Should you notice any irregularities in the tracking status, like prolonged inactivity, don't hesitate to reach out to our customer service, who'll promptly look into it.

Return Shipping

In case of returns due to quality issues, we'll arrange and pay for the return shipping. Just contact our customer service to get the necessary instructions and return label. For returns because of personal preferences (such as wrong size, style change of mind), customers are responsible for the return shipping costs, following the standard return process detailed on our website after getting our return authorization.