FAQs Policy

1. Sizing Concerns

Q: How do I know which size to choose?

A: We provide detailed size charts on our website, which include measurements for bust, waist, hips, and length for each clothing item. We recommend taking your own body measurements with a soft measuring tape and comparing them to the chart. If you're between sizes or unsure, our customer service team is available to offer personalized advice. You can reach us via email at [email protected] or through our live chat on the website.

2. Fabric Quality

Q: What fabrics do you use in your women's clothing?

A: We source a wide variety of high-quality fabrics. From breathable cotton for our casual wear, ideal for daily comfort and easy care; to luxurious silk used in some of our formal dresses, providing a smooth and elegant drape. For outerwear, we often use durable and weather-resistant materials like polyester blends that can withstand the elements while maintaining style. Each product description clearly states the fabric composition to help you make an informed choice.

3. Color Accuracy

Q: The color of the clothing I received looks different from what I saw online. Why?

A: While we strive to display the most accurate colors on our website, differences in monitor settings (such as brightness, contrast) among various devices can cause a perception variance. Additionally, lighting conditions during photography and the actual viewing environment can play a role. If the color discrepancy is significant and not within a reasonable range, please contact our customer service. We'll assess the situation and work with you to find a satisfactory solution, which could include a return or exchange depending on the circumstances.

4. Washing and Care Instructions

Q: How should I care for my new clothing to make it last longer?

A: Every clothing item comes with a care label sewn inside. For most of our cotton pieces, machine wash in cold water on a gentle cycle and tumble dry low is suitable. Silk items usually require hand washing with a mild detergent and air drying to preserve their texture. Delicate fabrics like lace or chiffon may need to be dry cleaned. Follow these instructions carefully to maintain the fabric quality and the overall look of the garment for multiple wears.

5. Returns and Exchanges

Q: What's the return/exchange process if I'm not satisfied?

A: You can initiate a return or exchange within 14 days of receiving the product, provided it's in its original, unworn, and unwashed condition with all tags intact. Contact our customer service first to explain the reason (size issue, quality concern, etc.), get an authorization number, and they'll guide you through the shipping process back to us. Once we receive and inspect the item, we'll process your refund or exchange as quickly as possible, usually within 3 - 5 business days.